By acquiring equipment from a foreign manufacturer, the user hopes for long-term operation. As a result, the device does not live up to expectations and you have to contact repair services. The Bomann washing machine warranty is designed to protect you from unnecessary waste. How to use the legal right and what rules to observe?
Warranty Features
The manufacturer of washing machines Bomann provides a voluntary guarantee in for 2 years. If during this period a equipment defect is detected, the service center will help restore the operation of the equipment for free.
At the time of purchase of the washer, the seller is obliged to issue a warranty card, where the nuances, terms and breakdowns, which are subject to free repair, will be prescribed. Yes, the manufacturer’s obligations do not apply in all cases, therefore it is so important to comply with the operating rules.
The official Bomann service portal offers a wide range of services. So, you can use:
- Online registration of the product for repair.
- Submit a service request.
In order to register and use the services, in the search line enter the first letters of the washing machine number, then a space and the designation XX 1234, in the window that opens, find the type of equipment and click the "Check" button. You can only register devices that are manufactured by an official manufacturer in Germany. After that, you can choose any online help or call the wizard in place.
When is the warranty valid?
Of course, no one will repair a technique that was broken by negligence. In this case, obligations only apply:
- Factory defective (poor spin speed, strong vibration, poor washing quality).
- For current breakdowns (combustion of the heater, breakdown of the drain pump, malfunction of the sunroof lock, etc.).
There may be many reasons, but no one will take a word. Therefore, after the call, the master will conduct a washing test, inspect the damage and find out why the breakdown occurred. If the matter is in the marriage or fault of the manufacturer, then the equipment will be repaired for free.
Important! The warranty does not cover damage that occurred during transportation from store to home. Carefully check the technique upon receipt.
When will repairs be refused?
If after checking the master discovered that the problem occurred due to the fault of the consumer, then you can use the paid services according to the price list. In which cases the obligations do not apply:
- Installation of the SMA was carried out independently or with the help of an outside specialist.
- Connection to communications was also performed without the help of regular employees, and the machine is connected to the network through an extension cord.
- During washing, a foreign object has fallen into the drum, resulting in damage.
- The machine has already been disassembled and repaired.
If for these reasons a malfunction occurs, then the warranty is not valid. It is important to follow the installation and operation rules specified in the instructions.
When issuing a ticket, make sure that the following fields are filled in:
- Information about the seller and the buyer.
- Number and type of equipment.
- Date of purchase.
- Seal of the seller.
To receive repair services you will need a coupon, a check and documents for a washing machine. Contact the service online or by phone on the official website.